Frequently Asked Questions
Get answers to the most common questions from our customers:
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What are your hours of operation?
Our service department is available 24 hours a day, seven days a week to assist you with ALL of your service needs, including emergencies! Our technicians can locate replacement parts quickly to minimize your downtime. Please call (734) 266-5300.
Do you provide technical support?
Yes, our experienced team can provide technical support and problem-solving solutions. With over a century of combined experience, we can provide information and advice. Our service department is also available 24 hours a day, seven days a week. Please call (734) 266-5300.
What information must I have available when calling for service or technical support?
If the call is specific to a particular boiler or water heater, we will need both the model and serial number of the unit, date of installation and description of the problem. If these are not available, other information such as physical size of boiler, piping connection size, flue exhaust pipe size, number of burners and color of boiler will help us in providing the correct support.
Do you have preferred contractors?
We support all licensed mechanical contractors. If you need a contractor, we do have a "Preferred Contractor Network", including contractors who are familiar with our products and have completed specific training at our facilities. We would be happy to refer you to a contractor in your area. Please call (734) 266-5300.
Can I service or repair my own boiler?
There is a lot of general maintenance an owner can perform on a boiler, but when it comes to service or technical issues, a qualified service agency is recommended. When in doubt, give us a call at (734) 266-5300 and we can discuss your needs. We will then offer a solution that provides you with the best outcome.
Where can I purchase repair parts?
Our Livonia, Michigan location stocks a huge inventory of boiler and hot water parts, so you can order and purchase parts directly through us at any time. Please call (734) 266-5300 or email us at firstname.lastname@example.org to find the part or parts you need.
- Electric Controls
- Mechanical Controls
- Pumps & Accessories
- Air Elimination
- Expansion Tanks
- Storage Tanks
- Flow Controls
- Zone Valves
- Mixing Valves
- Glycol Solutions
- Radiant Systems
Where can I find Raypak warranty information?
Warranty sheets are located on the last page of your unit's Operating Manuals.
Where can I find Hamilton Engineering / EVO warranty information?
Hamilton parts are under a one (1) year warranty from date of boiler installation, or eighteen (18) months from the date of factory shipment (based on Hamiltons’s records), whichever comes first. Please see warranty sheets for heat exchangers, as Heat exchangers have a longer warranty. If you need to make a claim, please call us at (734) 266-5300. You will need to supply the model and serial numbers of the unit, date of installation, and description of the problem.
Where can I find RUUD/Rheem warranty information?
You can check the RUUD and Rheem websites for water heater warranty information. See links below.
If you need to make a claim, you can contact RUUD/Rheem directly to speak with a technician at (800) 432-8375 or call us at (734) 266-5300. You will need to supply the model and serial numbers of the unit, date of installation, and description of the problem.
How do I sign up for training?
Performance Engineering Group offers hands on training at our H20 Training Center located in Livonia, Michigan. For information on future classes please call (734) 266-5300 or send an email to email@example.com.