Frequently Asked Questions
What are your hours of operation?

Our service department is available 24 hours a day, 7 days a week to assist you with all of your service needs, including emergencies.  Our technicians can locate replacement parts quickly to minimize your downtime.  Please call 734-266-5300.

 
Do you provide technical support?

Yes, our experienced team can provide technical support and problem solving solutions.  With over a century of combined experience we can provide information and advice.  Our service department is also available 24 hours a day, 7 days a week.  Please call 734-266-5300.

 
What information must I have available when calling for service or technical support?

If the call is specific to a particular boiler or water heater, we will need model and serial number of the unit, date of installation and description of the problem. If these are not available, other information such as physical size of boiler, piping connection size, flue exhaust pipe size, number of burners and color of boiler will help us in providing the correct support.

 
Do you have preferred contractors?

We support all Licensed Mechanical Contractors.  If you need a contractor, we do have a "Preferred Contractor Network", contractors who are familiar with our products and have completed specific training at our facilities.  We would be happy to refer you to a contractor in your area.  Please call 734-266-5300.

 
Can I service or repair my own boiler?

There is a lot of general maintenance an owner can perform on a boiler, but when it comes to service or technical issues a qualified service agency is recommended.  When in doubt, give us a call at 734-266-5300 and we can discuss your needs and then offer a solution that provides you with the best outcome.

 
Where can I purchase repair parts?

Our Livonia, Michigan location stocks an inventory of boiler and hot water parts.  You can order and purchase parts directly through us.  Please call 734-266-5300 or email info@performanceengineering.com

Parts Available

  • Electric Controls
  • Mechanical Controls
  • Pumps & Accessories
  • Air Elimination
  • Expansion Tanks
  • Storage Tanks
  • Flow Controls
  • Zone Valves
  • Mixing Valves
  • Venting
  • Glycol Solutions
  • Radiant Systems
 
Where can I find Raypak warranty information?

Warranty sheets are located on the last page of the Operating Manuals. You can find a link to the operating manual at the bottom of the product information on this site. You can also click on the link below to take you to the warranty PDFs located on the Raypak website.

Raypak Warranty Information

Raypak parts are under a one (1) year warranty from date of boiler installation, or eighteen (18) months from date factory shipment based on Raypak’s records, whichever comes first. Please see warranty sheets for heat exchangers. Heat exchangers have longer warranty.  If you need to make a claim, please call us at 734-266-5300. You will need to supply the model and serial numbers of the unit, date of installation and description of the problem.

 
Where can I find Hamilton Engineering / EVO warranty information?

A warranty sheet is provided with each unit.  Parts are under an eighteen (18) month warranty from the date of installation.  Please see warranty sheet for heat exchangers.  Heat exchangers have longer warranty.  If you need to make a claim, please call us at 734-266-5300.  You will need to supply the model and serial numbers of the unit, date of installation and description of the problem.

 
Where can I find RUUD/Rheem warranty information?

You can check the RUUD and Rheem websites for water heater warranty information. See links below.

RUUD

Rheem

If you need to make a claim, you can contact RUUD/Rheem directly to speak with a technician at 1-800-432-8375 or call us at 734-266-5300.  You will need to supply the model and serial numbers of the unit, date of installation and description of the problem.

 
Where can I find Raypak Operating Instructions / Manuals?

You can find a link to the operating manual at the bottom of the product information on this site. You can also click on the link below to take you to the Raypak Document Library located on the Raypak website.

Raypak Operating Instructions / Manuals

 
How do I sign up for training?

Performance Engineering Group offers hands on training at our H20 Training Center located in Livonia, Michigan.  For information on future classes please call 734-266-5300 or send an email to info@performanceengineering.com.

 
 
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